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Shipping & Return

Shipping Policies

Orders will usually be shipped within 7 business days after you’ve placed the order. Our normal order processing time is between 2 to 3 business days. Delays may occur for products on back order, in limited availability. Orders placed on weekends or holidays are processed on the next business day.
Shipping is done by our local courier. Shipping cost is calculated based on weight of the item(s) or size of box(es).
Free delivery with any purchase for Hong Kong area only. (Outlying islands and remote areas are excluded)

International Customers – We currently provide shipping to Hong Kong area only. For all International orders, please contact us at enquiry@spin-r.com.

Return Policies

We provide 1 year limited warranty for all our watch winders:

- Free repair and/or replacement for all malfunctioning and manufacturing defects that are recognized by SPIN-R online shop.
- Warranty void if the winder has been improperly used or if improper maintenance or repairs have been attempted.
- Excessive wear and tear or visual defects will not be covered.
- If product/s have been defected or damaged during transit, you may return the product/s within 7 days from the receipt of merchandise to receive credit towards next purchase or exchange. Please note that credits due to out of stock will apply towards next purchase too. You must send an email with personal/ company info, invoice number, delivery note number and reason for return/exchange prior to returning package.
- We do not accept used or worn products for return. We do not accept returns for products other than defected or damaged during transit.
- We will give you a return authorization number and form to facilitate your return. Returns without authorization number will not be accepted.
- You will receive a credit via your original method of payment. Please allow 10-14 business days for processing of returns and insurance of credit upon receipt by SPIN-R online shop. Please note that if the return is not a result of our error, there will be a 25% restocking fee of the invoice amount in addition to shipping charges and insurance fees.
We reserve the right to correct any errors found in our website price list, catalog or invoice.

Contact Information
You may contact our Customers Service Department through the following:-

  • By phone – (852) 2988 6588
  • By E-mail – enquiry@spin-r.com
  • By Fax – (852) 3167 1350
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